CRM & Email Manager

In partnership with a well-known premium company, we are looking for an experienced CRM email Manager that will join the global team based in Paris with the aim to drive customer loyalty and conversion through impactful strategies and storytelling.

This is a great opportunity to join a renowned brand and be part of an exciting moment of the brand's growth.

Responsibilities

• Develop a CRM and email marketing strategy that enhances the customer’s journey and helps drive loyalty and conversion through relationships, brand message and storytelling.
• Coordinate the email communication calendar with marketing and trade plans.
• Manage the building, scheduling, testing and optimisation of email campaigns, creating copy, creative content.
• Optimise CRM and email marketing initiatives through continuous testing, tracking and reporting.
• Optimise customer segmentation, targeting, and personalization strategies.
• Oversee database management including database cleanliness and development of data segmentation strategies.
• Deliver email performance targets, summarise key insights, and recommend actions to improve email performance.
• Work closely with cross-functional teams, including Marketing, Trade and Retail to ensure seamless execution of CRM initiatives.
• Monitor key CRM metrics, analyse performance, and provide recommendations for continuous improvement.
• Report and deliver weekly and monthly campaign performance reports.
• Report to the business on general CRM principles, developing and sharing insights and embedding best practices.

Profile

• Knowledge of HTML and other CRM platforms (SalesForce or Bloomreach experience is preferred)
• Confident with analytics tools and a strong understanding of tracking and conversion optimization
• Creative thinker with excellent communication skills
• Team player with the ability to manage multiple projects and a fast-paced environment